Abdulaziz AlKhanani — IT System Analyst

01 — About

Reliability is the product.

I'm an IT professional working at the point where banking systems meet the people who depend on them. My day-to-day is production support and incident management — monitoring critical retail-banking platforms, diagnosing issues fast, and keeping services stable around the clock.

At Gulf International Bank I've handled thousands of incidents, supported SADAD, B2B, CRM and channel integrations, assisted with database migrations across Oracle and SQL Server, and taken part in disaster-recovery exercises that validate business continuity.

I'm now completing a Bachelor's in Computer Science to deepen the technical foundation behind the hands-on experience — and I'm always looking for the next problem worth solving.

Abdulaziz AlKhanani

IT System Analyst

RoleIT System Analyst

CompanyGulf International Bank

Based inAl Khobar, KSA

FocusProduction support

LanguagesArabic · English

StatusOpen to work

02 — Production Impact

What I've delivered.

Incident management

10,000+

Incidents resolved

Applied ITIL practices to triage, track and resolve incidents across retail-banking systems, improving response times and service delivery.

Integrations

Banking system integrations

Supported SADAD, B2B, CRM and channel integrations — plus government platforms including Nafath, Simah, Tanfeeth and Watheeq — keeping payment and identity flows online.

Resilience

Disaster recovery

Took part in DR exercises validating business continuity and system reliability, plus system upgrades and database migrations on Oracle & SQL Server.

Enterprise apps

SAP optimization

As a Corporate Application Services intern at Sadara, helped optimize SAP systems and supported cross-functional teams to improve product visibility.

03 — Skills

The toolkit.

Operations & support

Incident management Problem management 24/7 monitoring Monitoring & alerting Microsoft SCOM Major incident handling Root-cause analysis Vendor coordination ITIL Disaster recovery

Databases & applications

Oracle Microsoft SQL Server SQL Server Always On Application support System upgrades DB migrations SAP

Integrations & gov systems

SADAD Cortex B2B integrations CRM Channels Nafath Simah Core Banking Tanfeeth Watheeq

Core strengths

Problem-solving Communication Team collaboration Time management Adaptability

04 — Experience

The log.

OCT 2024 — PRESENT

IT System Analyst

Gulf International Bank · Al Khobar

Provide continuous support for critical retail-banking systems, ensuring operational stability and quick incident resolution.
Managed 10,000+ incidents and identified & raised 2,000+ problems, applying ITIL practices and maintaining detailed logs to drive root-cause analysis and faster response.
Set up and tuned proactive monitoring alerts — building custom query-based alerts and configuring alerts in Microsoft SCOM — to catch issues early and cut time to detection.
Took part in 5 disaster-recovery exercises — including 2 sudden, unplanned failovers — validating business continuity under real pressure.
Delivered 3 major system upgrades, including a full CRM platform upgrade, coordinating testing, vendor escalations, and rollout with minimal disruption to live services.
Migrated production databases to SQL Server Always On availability groups, strengthening resilience and failover readiness.
Supported banking integrations — SADAD, B2B, CRM and channels — on Oracle & SQL Server, backed by end-to-end understanding of banking onboarding and transaction flows.

APR 2024 — OCT 2024

JAS Development Programme — IT

Gulf International Bank · Al Khobar

Structured graduate development track building hands-on technical and application-support experience within the banking sector.
Rotated through system monitoring, troubleshooting and operational support ahead of the analyst role.

SEP 2023 — DEC 2023

IT Intern — Corporate Application Services

Sadara Chemical Company · Jubail

Assisted in optimizing SAP systems and supported cross-functional teams to improve product visibility.
Recognized with a Certificate of Appreciation on completion of the internship programme.

05 — Credentials

Certifications & education.

ITIL

Excelledia

Microsoft SQL & Oracle Database

Excelledia

Introduction to Cybersecurity

Cisco Networking Academy

Elements of Banking

BIBF — Bahrain Institute of Banking & Finance

2025 — PRESENT

BSc, Computer Science

Arab Open University (AOU)

2020 — 2023

Diploma, IT & Computer

Jubail Industrial College · Grade: Very Good

06 — Contact

Let's talk.

Hiring, have a project, or need more information? Send a message and I'll get back to you.

Email abdulazizalkhanani@gmail.com Phone +966 53 716 1211 LinkedIn Abdulaziz AlKhanani